I’ve been privileged to work with some of the best support people on the planet.
But we don’t have ESP. When you call for help, give us more than, “it doesn’t work.” How doesn’t it work? What’s the expected behavior vs. how it really behaves? Did it ever work? When did it stop working? What changed?
This is not the time to get in touch with your feelings. Give us the information we ask for and help support people help you work your technology problem.