by admin | Apr 6, 2013 | Technology
This story is a great example of characterizing a problem, getting closer and closer to a solution with each step, and why the process is so important. The story flows like a detective novel, with Greg the gumshoe uncovering new clues with each new step,...
by admin | Apr 4, 2013 | Technology
Just like most IT professionals, I get computer troubleshooting questions all the time from customers, friends, and family. A few are, um, well, memorable. For example, the one about email a while ago. The conversation started out something like this: Friend: My...
by admin | Mar 25, 2013 | Phish collection
(Originally posted on my old Infrasupport website on March 25, 2013. I back dated the posting date here to match the original. I also encourage you to invest a few minutes with my phishing mini-seminar. It might save you the embarrassment many...
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