by Greg Scott | May 22, 2015 | Slice of Life
I have a friend, let’s call her Mandy. Mandy is an identity theft victim. Mandy is not her real name because this is a private story and she wants to maintain her privacy. She’s willing to share it, anonymously, because she read “Bullseye...
by Greg Scott | Dec 26, 2014 | Slice of Life
[Originally posted December 26, 2014 on my Infrasupport website, right here. I copied it here on June 21, 2017 and backdated to match the original post.] I just finished my own disaster recovery operation. There are still a few loose ends but the major work is done....
by Greg Scott | Jun 7, 2014 | Slice of Life
I’ve taken thousands of telemarketing cold calls over the years. Many are deceptive, most are awful. And a few are good. Here is a common deception. Many calls originate in call centers in India or the Philippines. Callers use IP phones and connect via the...
by Greg Scott | May 24, 2014 | Slice of Life
I survived one of the worst customer service experiences ever this week. We can all draw some lessons from this story. The end user customer operates branch sites across the Midwest USA and uses Infrasupport firewalls to connect to the Internet and main office in the...
by admin | Nov 26, 2013 | Slice of Life
This story is one example of many for what a dedicated IT professional does to keep current. The story started in April, 2013 when an opportunity to deliver a project based on a software product called RHN Satellite from a company named Red Hat came along. Large...
by admin | Jul 30, 2013 | Cybersecurity, Slice of Life
I woke up today around 4 AM when one of our cats jumped on my stomach. By now, it’s a pounce and jump operation because he knows if I catch him, I’ll throw him across the room and bounce him off a wall. So he pops up from the floor to the window pane, pounces on my...
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