by Greg Scott | Mar 17, 2016 | Cybersecurity, Slice of Life
It’s good to know that at least my family listens to my constant Internet safety lectures. I wish more business leaders would do more than talk about taking security seriously. I am under constant cyber-attack. Every single day, more than 100 phishing emails...
by Greg Scott | Oct 6, 2015 | Slice of Life, Technology
This is a story about how a depleted printer inkjet cartridge stopped Sams Club from selling cell phones on the day of a big Apple announcement. Not a shining moment for enterprise IT. My wife, Tina’s smartphone gave us three good years of life. But with...
by Greg Scott | May 22, 2015 | Slice of Life
I have a friend, let’s call her Mandy. Mandy is an identity theft victim. Mandy is not her real name because this is a private story and she wants to maintain her privacy. She’s willing to share it, anonymously, because she read “Bullseye...
by Greg Scott | Dec 26, 2014 | Slice of Life
[Originally posted December 26, 2014 on my Infrasupport website, right here. I copied it here on June 21, 2017 and backdated to match the original post.] I just finished my own disaster recovery operation. There are still a few loose ends but the major work is done....
by Greg Scott | Jun 7, 2014 | Slice of Life
I’ve taken thousands of telemarketing cold calls over the years. Many are deceptive, most are awful. And a few are good. Here is a common deception. Many calls originate in call centers in India or the Philippines. Callers use IP phones and connect via the...
by Greg Scott | May 24, 2014 | Slice of Life
I survived one of the worst customer service experiences ever this week. We can all draw some lessons from this story. The end user customer operates branch sites across the Midwest USA and uses Infrasupport firewalls to connect to the Internet and main office in the...
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