by Greg Scott | Jun 7, 2014 | Slice of Life
I’ve taken thousands of telemarketing cold calls over the years. Many are deceptive, most are awful. And a few are good. Here is a common deception. Many calls originate in call centers in India or the Philippines. Callers use IP phones and connect via the...
by Greg Scott | May 24, 2014 | Slice of Life
I survived one of the worst customer service experiences ever this week. We can all draw some lessons from this story. The end user customer operates branch sites across the Midwest USA and uses Infrasupport firewalls to connect to the Internet and main office in the...
by admin | Nov 26, 2013 | Slice of Life
This story is one example of many for what a dedicated IT professional does to keep current. The story started in April, 2013 when an opportunity to deliver a project based on a software product called RHN Satellite from a company named Red Hat came along. Large...
by admin | Jul 30, 2013 | Cybersecurity, Slice of Life
I woke up today around 4 AM when one of our cats jumped on my stomach. By now, it’s a pounce and jump operation because he knows if I catch him, I’ll throw him across the room and bounce him off a wall. So he pops up from the floor to the window pane, pounces on my...
by admin | Apr 7, 2013 | Cybersecurity, Slice of Life
(Originally published on my Infrasupport blog on April 7, 2013. I back-dated the posting here.) This story is personal. It is one of the best examples I’ve seen where poor IT security practices and the physical world collide and leave a trail of destruction. Way...
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