by admin | May 30, 2013 | Technology
I did a presales call with a small dentist office a few months ago. I have some dentist customers, so I’ve come to understand a little bit about how dentist offices operate. But this office was, well, different. The “server” was really an old, failing Windows XP PC...
by admin | May 13, 2013 | Technology
In part one of our computer detective saga, the story opened with a few users unable to access their emails. Similar to a Hollywood detective story, we followed the clues through several unexpected twists and turns, with each clue answering questions and generating...
by Greg Scott | Apr 27, 2013 | Technology
(Originally posted April 27, 2013 on my Infrasupport website when I was an independent IT consultant. I copied here and back-dated to match the original posting date.) I spent an awful day yesterday with Microsoft Office 2013 Home and Business Edition. Full...
by admin | Apr 6, 2013 | Technology
This story is a great example of characterizing a problem, getting closer and closer to a solution with each step, and why the process is so important. The story flows like a detective novel, with Greg the gumshoe uncovering new clues with each new step,...
by admin | Apr 4, 2013 | Technology
Just like most IT professionals, I get computer troubleshooting questions all the time from customers, friends, and family. A few are, um, well, memorable. For example, the one about email a while ago. The conversation started out something like this: Friend: My...
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